LCV Downtime Management

Maximise fleet productivity

We know that if your van is off the road, your business could effectively grind to a halt. You’ll be in need of a trusted downtime solution to maximise vehicle fleet productivity, particularly when it’s business-critical.

VWFS | Fleet has developed intelligent services to get your vehicle back on the road as quickly as possible, providing you with visibility when the vehicle is off the road, what we are doing about it and when it will be returned back to business.

How we approach planned downtime

We take a proactive approach to your planned downtime:


Drivers will have access to our 24/7, 365 days a year driver support service, Driverline.


Our team are available on the phone and via our web app to schedule maintenance bookings, such as same-day servicing and repairs.


We ensure all current and upcoming vehicle requirements are captured (MOT, recalls, servicing, tachograph calibrations etc.) preventing the need for another downtime event in the weeks ahead.


We ensure the first garage the vehicle is booked with has the appropriate equipment and capabilities to undertake the vehicle booking requirement.

How we’ll support the unplanned

  • Option to integrate telematics data with our fleet management software – meaning you’ll be notified immediately of impacts as low as five miles per hour
  • Round-the-clock breakdown, accident and recovery support
  • End-to-end accident management is taken care of by our Driverline support service
  • Receive real-time updates on driver incident reports and vehicle status

Keeping your business moving with rentals
Keeping your business moving with rentals

When unplanned downtime occurs, we can provide van hire to help replace vehicles and keep your business moving.

Whether for a few hours, a couple of days or a rental of 28 days or longer, our Flexi-Rent solution can help you cover gaps in your fleet caused by breakdowns or repairs.

Reduce the likelihood of future breakdowns
Reduce the likelihood of future breakdowns

Ensuring that planned maintenance is of the highest standard will also reduce the risk of downtime. We’ll always work around your business needs to find the perfect servicing partner across our network of franchised dealers and independents to carry out work quickly and with as little disruption as possible.

We’ll only use genuine parts and paints as standard, no matter the vehicle make or model.

Get the full picture of your fleet’s movements

Telematics can shift your fleet from reactive to preventive measures that could improve your fleet’s overall productivity and reduce downtime by providing you with vehicle performance data in real-time.

Minimise accidents with driver training

Driver behaviour can directly impact vehicle productivity and accident prevention. Also, as an employer, your business has a duty of care to its drivers and other road users.

We can support your driver training and management with Safe Driving Plus – our online training scheme designed to help minimise the likelihood of accidents and reduce unnecessary wear and tear through poor driving habits.

Here to help – we’ve got you covered

While both scheduled and unscheduled downtime is unavoidable, we’re making it easier for you to get things moving again – fast.