There are circumstances where we share your information with our parent company (or other companies within our Group), where necessary, in order to:
- Fulfil orders;
- Facilitate transactions;
- Handle complaints;
- Provide you with service(s) or information that you have requested;
- Facilitate audit, statistical analysis, risk management and product and service development purposes;
- Co-ordinate and manage customer contract renewals (see ‘customer contract renewals’ section below); and
- Comply with legal requirements
For example, we will share information with branded trading divisions of Volkswagen Group United Kingdom Limited (“VWG”) where you enquire about their services through us, or where you make a complaint to us and later make the same or similar complaint to them.
Customer contract renewals:
In connection with customer contract renewals, VWFS and VWG work together to ensure that follow up activities relating to the renewal of your finance contract(s) are performed as effectively and efficiently as possible. This is achieved, in part, by the sharing of your personal information between VWFS and VWG (and subsequently, with our franchised, authorised retailer network) to co-ordinate and manage the renewals process. For the purposes of data protection laws, VWFS and VWG are “joint data controllers” of this processing of your personal information. This means that both businesses work together to decide why and how your personal information is processed and are jointly responsible to you under the law for that processing. As such, VWFS and VWG have prepared a ‘Joint Privacy Statement’ which describes the relationship between VWFS and VWG, our data protection responsibilities and the personal information that is shared between the parties in respect of finance contract renewals.
In addition, both VWFS and VWG utilise a Customer Engagement Platform (CEP) for the purposes of:
- personalising marketing material, including offers and information regarding products and services which may be of interest to you;
- enhancing your online journeys.
For CEP to operate effectively, VWFS and VWG share certain personal data and cookie data relating to customers and/or websites users. The information shared between VWFS and VWG is the minimum required to fulfil the purpose. Both VWFS and VWG are committed to protecting and respecting any personal data and cookie data shared in accordance with data protection laws. For data protection purposes, VWFS and VWG are independent and separate data controllers of the personal and cookie data utilised by CEP.
For more information regarding VWG’s data protection policy or to object to VWG’s use of your information, please visit the brand’s website and/or the VWG Privacy Statement
We will also share your personal information with third parties and/or other companies within our Group if we have a duty to do so, e.g. to register your car with the DVLA, to assist an authorised authority, regulatory body or court, or to enforce or protect our legal rights or to establish, bring or defend legal claims.