Driver Support

We go further to keep your fleet moving

Dips in productivity. Missed opportunities. Lost profits. If your fleet grinds to a halt, so does your business.

This is why we’ve developed our support services and solutions to help keep your drivers safely on the road and protect your bottom line.

Should the worst happen, we’ll pull out all the stops to get your drivers and business moving again – fast.

Get back to business with Driverline

Offered as standard to all our customers to ensure complete peace of mind. Our 24/7, 365 days a year Driverline service gives your drivers support and keeps your fleet on the road whatever the challenge.

For even more convenience, our self-serve online portal, e-Driverline is now available for a stress-free service anywhere your drivers need it.

Round-the-clock breakdown and recovery support
Round-the-clock breakdown and recovery support
Accident management solution
Accident management solution
Maintenance support, including servicing and MOTs
Maintenance support, including servicing and MOTs
Recovery and repair with genuine parts at the nearest franchised dealership
Recovery and repair with genuine parts at the nearest franchised dealership
Tyre replacement and glass repair
Tyre replacement and glass repair

Driver Quotation Portal puts the power back in your drivers

Fleet management can involve mountains of admin for fleet decision-makers. But it doesn’t have to be that way. Our Driver Quotation Portal puts the power back in your drivers’ hands, as they’ll be able to self-serve when quoting and ordering their new vehicle.

  • Simply set your fleet parameters
  • Keep your drivers on-policy and on-budget
  • Intuitive interface with different search filters
  • Detailed vehicle images and specs
  • Simple Benefit in Kind (BiK) breakdowns
  • Drivers can order vehicles independently
  • Track orders through to delivery
  • Direct access to our customer support team

Helping you drive with safer driving standards

Every business has a duty of care for its fleet drivers. Whether they’re driving a company vehicle or their own, you have a responsibility to ensure your drivers are doing all they can to stay safe. Our experts can help you do just that by safeguarding drivers and protecting business performance.

Safe Driving Plus training
Safe Driving Plus training
Our tailored Safe Driving Plus training programme combines interactive eLearning, immersive in-vehicle training and built-in self-assessments to drive safer driving standards.
Risk assessments
Risk assessments
Managing any risk assessments and compiling action reports by utilising our unique Cardinus risk management database.
Duty of care services
Duty of care services
This includes regular licence checks, specialist grey fleet support, bespoke driving policies, handbooks, and post-accident support to minimise your business liability.

No-quibble tyre replacement

The condition of your tyres is crucial for keeping your fleet safe, economical and on the road, and it’s why 62% of fleet contracts factor in tyre replacement.

At VWFS | Fleet, our maintenance package includes a ‘No-Quibble Tyre Policy’, offering a wide range of fleet tyre management options from some of the best names in the business, including Michelin, Goodyear and Dunlop.

Replacement due to fair wear and tear
Where the tread depth is less than 2mm
Market leading tyre brands that last longer
While reducing running costs and emissions
Replacement of tyres due to a puncture
At home or on the road
National and mobile fitting facilities
Get drivers back on the road quickly

Specialist Electric Vehicle (EV) support

The transition to electrification is the biggest change to happen to the transport industry in 100 years for both drivers and fleet decision-makers. With so much to consider, we’ve created a suite of interactive tools, expert guidance and support services to help you make a fully informed decision about every stage of your EV journey.

In addition, our EV-4-Me and eLCV-4-Me tools help drivers understand quickly and easily whether an EV will work for them.

Here to help

We’ll work with you to maximise vehicle uptime, minimise costs, and provide your drivers with 24/7 support. Whatever your business needs, we’ve got you covered.