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Customer Service
With every single one of our customers receiving a dedicated account manager, we're committed to identifying and delivering the right solutions to make your life easier.
A refreshed experience will launch soon, giving a clearer view of who we are and where we are heading.
The key to mobility
Our promise is to be your trusted partner in the world of fleet management, getting your business on the road and keeping you there.We’ll fund any make and model vehicle from any manufacturer– not just Volkswagen Group vehicles, but our partnership goes beyond vehicle supply and financing.
We’ll be there to provide clarity in times of uncertainty and help you navigate today’s challenges while preparing for your fleet’s future.Launched in the UK in 1994, we’ve been putting the customer at the heart of everything we do, and our teams are continually looking at ways to improve our products to meet the changing demands of your business.
Whilst a lot has changed over the years, our fundamental goal hasn’t, which is ensuring we meet the mobility needs of businesses.
We are the ‘The Key to Mobility’, meaning we want to make getting from A-to-B easy and simple for as many people as possible. We foster an openly entrepreneurial, innovative environment focused on your mobility needs to meet this challenge.
It’s more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany and more than 25 years since Volkswagen Financial Services (UK) Ltd launched in the UK. As a result, we are now Europe’s largest automotive vehicle financial services organisation, funded by Europe’s biggest automotive bank.
As a business, our values help us to fulfil our brand proposition and purpose. Our 5 core values are very simple, and we challenge everyone in the business to live these values every day:
While other leasing providers are cutting vital support staff, we are growing our teams. Recent uncertain times have shown us the importance of having a professional, knowledgeable, and reliable team to support you. Our dedicated account managers and consultants are all experts in their fields – incorporating specialist support available for small businesses, LCV fleets and those looking to drive the net-zero mobility agenda.
We know finding the right vehicle is just the start of the journey. Our useful range of time-saving tools, helpful guides and a best-in-class Fleet Management Portal has been created to put expert answers at your fingertips across the full fleet lifecycle.
With the 2035 Internal Combustion Engine (ICE) ban getting closer, we know you need a clear roadmap towards electrification. Our expert Net-Zero Consultancy service, Galileo-accredited Electric Vehicle (EV) specialists, and comprehensive EV transition tools combine to demystify your future fleet options.
Don’t just take our word for it; we have many customers who are delighted with the support we give their fleets – here’s what some of them have to say:
“VWFS | Fleet has transformed our fleet process from a labour intensive, disjointed system into a one-stop-shop, cutting down the time and effort needed on our part. The customer service has been a huge help, and it’s quick and easy to contact someone if needed. They’ve been extremely helpful when vehicle shortages have affected timeframes and extended leases for us.”
No matter your unique fleet needs – we’ve got you covered. Talk to our dedicated experts today to start experiencing the VWFS | Fleet difference, first-hand.
Not all business leasing companies are the same.