“A Professional and hugely efficient team,” says Sussex NHS
Sussex NHS is happy to be receiving a first-class end-to-end service from Volkswagen Financial Services | Fleet’s friendly, professional and efficient team.
The beauty of My Business Lease is – it’s all about you. Whether you’re a full time fleet manager or it’s a vital element of your wider role, we know how important it is for you to have friendly, knowledgeable and reliable support from a team of business leasing experts who understand the daily challenges of you and your drivers.
We’re known for great customer service. And because many of our customers have been with us for over five years, it’s important to us that we maintain standards that you can rely on, year-after-year, when you partner with us.
Our service level agreements are designed to ensure you have a smooth ordering and leasing experience. You’ll have an account manager assigned to you and your business who will review these with you on a regular basis. For example you can expect:
Orders confirmed within
90 per cent of contact centre calls to be answered within 30 seconds.
Maximum abandoned call rate less than two per cent.
Issue resolution acknowledged within 8 hours and resolved within 7 working days.
You can also rest assured that when your vehicles are due to come back to us, inspection and collection will happen on the same day for your drivers’ convenience.
What’s more, we deliver a driver survey as part of our standard service, at handover and handback, to ensure we are monitoring and continuously improving our customer service.
Every one of our customers, whether you lease 15 or 1,500 vehicles, can expect to work with an account manager who is dedicated to you and your business. Find out more below.