We are actively monitoring the COVID-19 (Coronavirus) situation and will provide updates on this page. If you have any questions, please refer to the FAQs below or contact your Account Manager or Customer Support team directly.
We are taking appropriate precautions to keep staff, suppliers and customers safe, but remain very much open for business. Having successfully redeployed our teams to work from home we continue to provide the best service possible to our customers and drivers.
If you have any sales or service enquiries, or you are looking to order a vehicle, return or extend a vehicle then please contact us in the usual way.
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Our team will do everything we can to support our customers through this difficult time. We will continue to provide quotations, to order vehicles, and, where appropriate, advise you on how best to plan and respond for the weeks and months ahead. Our Customer Account Management team are working from home and available to support, please contact them in the usual way.
We have accelerated the launch of our new Fleet Management Portal. It’s available now, free of charge to all our customers – simply contact your Account Manager to get set up, many of our customers have already done so are enjoying the benefits. It allows you to raise queries directly to our support team with live online updates, request new vehicle quotes and track vehicle orders. There’s also a comprehensive suite of reports including rentals, telematics, maintenance and mileage status – using vehicle information, driver information, monthly rental and maintenance history to inform best practice decisions.
If you have any enquires relating to breakdown and recovery, accident management, replacement glass, maintenance and tyre services, please contact our Driverline service for support on 0330 100 8950. If you wish to make contact with one of our team regarding any other query, please email firstname.lastname@example.org if you are a Corporate customer or please email email@example.com if you are a Public Sector customer.
England: Our vehicle showrooms are closed nationwide however we continue to be able to operate click & collect, delivery, MOT and repair services.
Scotland: Our vehicle showrooms are closed nationwide however we continue to be able to operate click & collect, delivery, MOT and repair services.
Wales: Our vehicle showrooms are closed nationwide however we continue to be able to operate click & collect, delivery, MOT and repair services.
Northern Ireland: Our vehicle showrooms are closed nationwide however we continue to be able to operate delivery, MOT and repair services.
For the most up to date UK Government guidance please visit https://www.gov.uk/coronavirus.
If you have any enquires relating to breakdown and recovery, accident management, replacement glass, maintenance and tyre services, please contact our Driverline service for support on 0330 100 8950. That’s 0330 100 8950. Our breakdown recovery partner is operating normally but is seeing a reduction in demand due to less travel.
Our charge point installation partner, Pod Point, has provided this update:
- We’re conducting remote risk assessments to identify installs that have a “Lower Risk” of COVID-19 transmission.
- Any installs that fall into the Lower Risk category will be eligible to continue.
- Installs that fall into the “Higher Risk” category will be paused until we can reclassify them as Lower Risk
For more detailed information, including an explanation of the remote risk assessment process, visit this page on Pod Point’s website: https://pod-point.com/electric-car-news/covid-19-coronavirus
This process is often referred to as ‘Statutory Off Road Notification’ or SORN for short. VWFS are asking customers not to SORN a leased vehicle which is currently part way through its contract; vehicles must also remain comprehensively insured (this is stated as a requirement in your company’s Master Lease Agreement) and road-legal. We do recognise that companies’ employees may be looking to reduce their Benefit in Kind liability during this period.