The Fleet Manager of Sussex Community NHS Foundation Trust gives a healthy dose of praise to Volkswagen Financial Services | Fleet (VWFS | Fleet)
With ever-tightening budgets, it’s essential that the NHS gets maximum value for every penny it spends.
So when Sussex Community NHS Foundation Trust took a supply of cars through VWFS | Fleet for its business vehicle leasing it not only had sound financial reasons for doing so, it knew it was getting first class service, too.
Adrian Chipper, Fleet Manager for the trust, explains what makes VWFS | Fleet stand out from its competitors.
“The entire order process from quote through to delivery is easy, very efficient and the ‘after-sales’ service is excellent.
“There is a professional and hugely efficient team, from the office staff to my account manager, who are extremely knowledgeable.
“Documents are distributed promptly and any issues investigated and resolved within a very acceptable timeframe and without need for reminders.
“My account manager, Nikki Ettwell, is a pleasure to deal with, not only because of her cheery and professional manner but also her extremely high levels of efficiency which make her stand out from competitors. Every need is catered for, whether it’s an urgent order, demonstrator vehicle, maintenance issue or invoice query, nothing is too much trouble. The ‘can do’ attitude she demonstrates is commendable and greatly appreciated.
“I cannot speak highly enough of VWFS | Fleet and the overall service they provide. We have grown the number of vehicles we have with them rapidly over the past couple of years with no drop in their superb standards of service. They are a pleasure to deal with and I wouldn’t hesitate to recommend them.”