We know cars and vans – every make and model, for fleets of all sizes

At the heart of our global business we are both a vehicle manufacturer and a bank. Our leasing business was established to fund every make and model of vehicle for our customers, yet we can draw on the expertise and financial reserves of the world’s biggest car maker. Here are some reasons why we’re the UK’s fastest organically growing leasing company.

We know cars, vans and how to look after them

  1. We will fund, manage and maintain any make or model of vehicle
  2. We are the UK’s largest contracted service provider, maintaining more than 700,000 vehicles under service, maintenance and repair (SMR) contracts
  3. We’re the only fleet management outfit to actively direct all our customers towards franchised dealer servicing and /genuine parts and paints for all makes of vehicles as standard, which translates to
    1. less time off-road for your company’s vehicles, because brand-trained technicians fix more vehicles first time and faster
    2. a better customer experience for your drivers
    3. two-year warranties for genuine parts, with no upper claims limit – as well as three-year warranties for our genuine batteries
    4. every time a car is seen by a franchised dealer, it will be updated with the latest software, so it can operate at its most efficient
  4. On average, we manage more than 40,000 SMR invoices a month so we have the capacity to support changes in your business
  5. Our maintenance controllers are experienced former vehicle technicians, who know the requirements for each job and are able to identify and remove excess costs before authorising work
  6. We’ve pioneered automation for service requests and can automatically authorise 60% of requests
  7. We have an average response time of nine minutes to service/maintenance enquiries (versus a 15-minute industry standard)
  8. We are the only leasing company to provide British Vehicle Rental and Leasing Association (BVRLA)-accredited training for all our customer facing people

We have the scale and the resources to grow with your business

  1. We are the UK’s fastest organically growing leasing company – the rapid pace of change in our business has taught us to adapt quickly
  2. We have the backing of a global corporate to resource our business for rapid change: our UK workforce has almost doubled since 2008
  3. We have a commercial approach to underwriting, taking the plans, assets and business background of each company into account
  4. We have experience of working with retail customers, government departments and international corporates – our systems and infrastructure support all types of organisation
  5. Ask our customers:
    1. “Other leasing companies weren’t always that interested, because our fleet is comparatively small, but Volkswagen Financial Services | Fleet has always treated us like we’re important.” Neil Peters, Purchasing Manager, Eschmann Equipment
    2. “We’ve also had a good long-standing relationship with VWFS | Fleet – they understand our needs from an admin perspective, and we know they’ll deliver from a quality perspective.” David Hanson, Managing Director of NHS Fleet Solutions

Our business model is based on financial stability

  1. Volkswagen Financial Services | Fleet is part of an A-rated business which in the UK has a lending balance sheet in excess of £10 billion and the key objective of funding vehicles
  2. We have access to money at a low cost which we invest into vehicle finance and mobility solutions for the benefit of our customers
  3. We own Europe’s largest automotive bank, which was established in 1949 to bring the original Beetle and Transporter within reach of ordinary working people
  4. In the UK, we fund and support more than 700 retailers for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles’ franchised networks
  5. Our global financial services division has equity of €18.2 billion; our global parent, Volkswagen AG, has equity of €92.9 billion

Customer-focus is our guiding principle

  1. Fair treatment of customers is at the heart of our business. We believe in being open and honest, and this includes itemised rental quotations and commercial offers designed to deliver attractive financial benefits including preferential rates for any damage charges
  2. We value our employees and our employees value our customers: our organisation was eighth in the 2016 Great Place to Work survey (large category):
  3. Our preferred dealer network has a 9.8 out of 10 handover satisfaction score
  4. We’re available to your drivers 24/7. Our Driverline telephone concierge service responded to 10,152 customer calls in 2015, 19.5% of them out of hours
  5. We are regulated by the Financial Conduct Authority and we publish our customer concern policy and customer complaint volumes online
  6. We’re signed up to the BVRLA’s code of conduct and we use the BVRLA’s fair wear and tear guide for end-of-contract vehicle assessments. We also use the BVRLA’s conciliation service (the BVRLA is approved by the Government as a Consumer Alternative Dispute Resolution body).

Find out more about what our customers say about us our testimonials.

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